Cancellation Policy

This Cancellation Policy outlines the terms that apply when modifying or cancelling a reservation with TJR Luxury Group. By booking directly with us or through any partnered platform, you agree to the conditions described below.

1. Standard Cancellation Terms

Our cancellation windows are designed to balance flexibility for guests with the operational needs of our short‑term rental properties.

• Free Cancellation: 
  Cancellations made within 24 hours of booking are eligible for a full refund, provided the arrival date is more than 14 days away.
• 50% Refund: 
  Cancellations made 14 to 7 days before arrival qualify for a 50% refund of the total booking amount.
• Non-refundable: 
  Cancellations made within 14 days of arrival are non‑refundable, as the property has been reserved exclusively for your stay.

2. Damage, Misconduct & House Rule Violations

To protect our properties and ensure a safe environment for all guests and neighbours, the following conditions apply:

• Immediate Cancellation Without Refund: 
  We reserve the right to cancel a booking immediately, without refund, if guests:
• Violate house rules
• Smoke inside the property
• Host parties, gatherings, or events
• Exceed the maximum occupancy limits
• Engage in behaviour that causes damage, disturbance, or safety concerns

Such actions may also result in additional charges for cleaning, repairs, or security interventions.

3. Changes to Reservations

Requests to modify reservation dates or guest details are subject to availability and may be treated as a cancellation if the change falls within the non‑refundable period.

4. Platform‑Specific Policies

If your booking was made through a third‑party platform (e.g., Airbnb, Booking.com), their cancellation terms may also apply. In cases where platform policies differ from ours, the stricter policy will be enforced.

5. Policy Updates

We may update this Cancellation Policy from time to time. The most current version will always be available on our website.